Safety tips
These guidelines are designed to help you protect yourself against common threats and to ensure your experience with Wigwam is as safe as possible. Please review the following recommendations carefully:
Guard your secrets closely
Always keep your secret recovery phrase, private keys, and any authentication credentials strictly confidential. The security of your Wigwam Wallet depends entirely on the protection of this information.
Watch out for imposters
Exercise extreme caution with individuals or entities claiming to represent Wigwam. Always verify the authenticity of any communication before engaging.
Direct message caution
Do not respond to unsolicited messages offering assistance, especially via social media or messaging platforms. Such messages are frequently used in phishing or fraud attempts. Wigwam representatives do not initiate contact via direct messages and do not operate accounts such as “Tech Support,” “Admin,” or similar.
Safe website practices
Never enter your secret recovery phrase or private keys into any website, application, or form. This includes websites that may appear legitimate but are not officially verified by Wigwam.
False verification attempts
Be cautious of any request asking you to verify or authenticate your wallet. Wigwam does not request sensitive information via email, messaging platforms, or unofficial channels.
External key warning
Do not import private keys, seed phrases, or wallet credentials obtained from external or untrusted sources into your Wigwam Wallet. Doing so may compromise your assets.
Understanding support processes
Wigwam support will not contact you proactively for assistance. If you require help, you must initiate contact through official Wigwam support channels only.
Avoid unofficial communication channels
Do not rely on unofficial groups or communities on platforms such as WhatsApp, WeChat, Telegram, or Twitter for support. These channels are commonly used by scammers impersonating legitimate services.
Community protection – reporting suspicious behavior
If you encounter suspicious activity, report it through official Wigwam channels. Your vigilance helps protect the broader community.
Use verified websites only
Always ensure you are accessing the official Wigwam website. Be aware of phishing websites designed to imitate the Wigwam brand.
Accessing official support
For assistance, use only the official website: https://wigwam.app.
No hidden promotions
Wigwam does not conduct undisclosed NFT drops, token airdrops, or similar promotional campaigns. All official announcements are published through verified Wigwam communication channels, such as the official blog or social media accounts.
Language and prevailing version
These Safety Tips are drafted in the English language. Any translations into other languages are provided solely for convenience and informational purposes.
In the event of any inconsistency, discrepancy, ambiguity, or conflict between the English version and any translated version, the English version shall prevail, govern, and be binding in all respects.
To the fullest extent permitted by applicable law, the English version shall be the only legally authoritative version for purposes of interpretation, enforcement, and any related proceedings. Any reliance placed on a translated version is at the user’s own risk.
By using the Wigwam Wallet or related services, you acknowledge and agree that you have read and understood the English version of these Safety Tips, or have had the opportunity to obtain an accurate translation of the English version at your own expense.